Council Service Centres
Lodge an RFS
If you are contacting us to request information or maintenance or to report a fault, please complete our online form. The information is submitted to our customer services team who will forward and track your request through the appropriate channels and get back to you personally with a response.
If you consider the situation requires urgent attention please contact us immediately by telephone on our 24 hour service number 0800 920 029 or on (09) 401 5200, otherwise your request for service will be logged during business hours.
Visiting us in person
If you would like to visit one of our offices in person, our office locations and opening hours are listed below. Following are the street addresses, opening hours and individual contact details for each Council service centre.
Headquarters - Kaikohe
5 Memorial Avenue, Kaikohe
Tel: 0800 920 029
Tel: (09) 401 5200
Fax: (09) 401 2137
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Monday-Friday
8:00am - 5:00pm
Kaitaia
Te Ahu, Corner Matthews Avenue and South Road, Kaitaia
Tel: 0800 920 029
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Monday-Friday
8:30am - 5:00pm daily
Kaeo
Leigh Street, Kaeo
Tel: 0800 920 029
Fax: (09) 405 0379
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Monday-Friday
8:00am - 4:30pm
(closed 12:30pm - 1:00pm)
Kerikeri - John Butler Centre
60 Kerikeri Road, Kerikeri
Tel: 0800 920 029
Fax: (09) 407 0419
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Monday-Friday
8:00am - 5:00pm
Paihia
i-SITE Visitor Information Centre
The Wharf, Marsden Road, Paihia
Phone: 64 9 402 7345
Fax: 64 9 402 7314
Open 7 days including Christmas
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8:00am - 5:00pm - Winter
8:00am - 6:00pm - Shoulder
8:00am - 7:00pm - Summer
Kawakawa
Gillies Street, Kawakawa
Tel: 0800 920 029
Fax: (09) 404 3054
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Monday-Friday
8:00am - 4:30pm
Rawene
11 Parnell Street, Rawene
Tel: 0800 920 029
Fax: (09) 405 7828
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Tuesdays and Thursdays
8:00am - 4:30pm
(closed 12:30pm - 1:00pm)
Hokianga
i-SITE Visitor Information Centre
29-31 State Highway 12, Opononi
Tel: (09) 405 8869
Fax: (09) 405 8317
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Open 7 days (except Christmas Day)
8:30am-5:00pm
By post
Far North District Council
Memorial Avenue
Private Bag 752
Kaikohe 0440
By fax
Fax number: (09) 401 2137
After-hours service
You can contact a representative by telephone 24 hours a day, 7 days a week on our service number 0800 920 029 or on (09) 401 5200. Outside of normal working hours an after hours answering service will log and escalate any urgent requests or you can lodge your enquiry using our online contact form.