End-of-year rates processing

Due to end-of-year rates processing, our Online Services will be unavailable this weekend from 4.30pm Friday 1 July 4.30pm to 7am Monday. Please phone us on 0800 920 029 if you have an urgent enquiry.

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Council services at the Orange ‘traffic light’ setting

Face masks are still required indoors at service centres, i-SITEs, libraries and the Museum @ Te Ahu from Thursday 14 April. My Vaccine Passes are no longer required to access any council service. We appreciate your patience with this evolving situation.

See the link below for information about our reduced hours.

Reduced opening hours

You Are Here : Home / Our services/ Do more with Online Services / Get in contact using Online Services

Get in contact using Online Services

Contact options

Contact debt management

If you need help managing your rates, please fill in the request form to make contact with our debt management team or contact us on 0800 920 029 and ask to speak with our debt management team. They will work with you to find an arrangement to pay outstanding property rates.

General enquiry for building applications

Lodge a service request

You can now report a fault online with MyFNDC. MyFNDC is a safe and secure online service to lodge, view and track service requests, click the button below to start the process.

Last updated 08 March 2022

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If you have an urgent enquiry you can phone 0800 920 029 or 09 401 5200, you can also lodge a request online at my.fndc.govt.nz.