Faster rebate applications for ratepayers
Published on 30 July 2021
The Council will trial a new service to make it easier and quicker for ratepayers to apply for rates rebates provided by the Government.
From next month, ratepayers can book appointments with Council staff, who will help fill in and lodge applications for rates rebates paid by the Department of Internal Affairs.
The rebate provides a partial payment of up to $665 towards annual rates payable on a person’s home address. The amount paid is based on the total amount of rates due on a property along with annual household income and other financial details.
Mayor John Carter says the Far North has a high proportion of ratepayers on low or fixed incomes who rely on receiving the rebate. However, failure to include complete information can delay applications adding unnecessary stress to the process.
“We want to ensure that applications are processed as quickly as possible to provide ratepayers with financial certainty and peace of mind.”
He says the goal of the trial is to quickly confirm whether an applicant qualifies for a rates rebate and to process the application straight away. If more information is required, follow-up appointments can be made to complete the application.
Initially, the face-to-face service will be trialled at the Council’s Kerikeri and Kaikohe customer service centres. If successful, resources will be made available to extend the service to the Council’s Te Ahu service centre in Kaitāia.
The service will run on Tuesdays and Thursdays with the first to be held at the Kerikeri service centre, 60 Kerikeri Road, on Tuesday 10 August, and then at the Kaikohe service centre, 5 Memorial Avenue, on Thursday 12 August.
Customers can make an appointment by contacting Rates Rebates Officer Bobby Cargill on 0800 920 029.