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Working from home

Working remotely via Citrix

Setting up remote access

To access the FNDC through Citrix remotely you need:

  • FNDC laptop, tablet or thin client computer
  • An internet connection
  • Microsoft Authenticator mobile app (you will need it to approve when you log in) 
    Instructions here.

Logging into Citrix

Step 1

You can use any of the three Citrix links below

You may be asked to "Detect Citrix Workspace app", select to proceed and then select “Already installed”. You will now be prompted to log in using your FNDC login details.

Step 2

  • Enter your FNDC Microsoft 365 email address as your account.
  • Enter your FNDC password.
  • Check your Microsoft Authenticator app. You will be asked to approve the log in on your mobile phone.

Step 3

Once you are logged in you will see the following screen:

Click on FNDCDesktop-O365 which will download an ICA File, click on “Open file” and it will take you into Citrix

Citrix connection & disconnection problems

If you are finding it difficult to connect, or remain connected to Citrix, it will help the service desk if you could run a check on the quality of your Internet connection. Please follow the steps below.

  • Visit the SpeedTest web site at https://www.speedtest.net/
  • Once the page has loaded, click the big GO button to start the test.
  • Wait for the test to complete (it may take 30 seconds or longer), and display the results
  • Either take a screen shot of the results, or note down the PING, DOWNLOAD and UPLOAD numbers
  • Provide those numbers to the service desk when logging your issue
Checking your Internet provider

There also may be issues with your Internet Service Provider (ISP) so it's a good idea to check on their current status as they may have an outage. For your convenience, we have included some service status pages below.

If your ISP is not included above, please check with their website.

Applications that don't require Citrix

Many of our communication applications and tools will work from your FNDC laptop as long as you have a working internet connection. You don't always need to start a Citrix session.

When you are prompted for a username/password using any of these tools, use your FNDC email address and password. You will need the Microsoft Authenticator app when logging in from a remote Internet connection.

Outlook

  • You can use Outlook to send and receive emails, and schedule meetings.
  • You can also access Outlook via a web browser (Outlook Web Application) :
    https://outlook.fndc.govt.nz/ (use your FNDC email / password)

Microsoft Teams

  • Microsoft Teams can be used for communicating with all staff via teams and channels, messaging (chat), phone calls, and video calls
  • You can organise online meetings with other staff and external people as long as you know their email address. External people do not need to have 'Teams' installed
  • If you are a member of a Microsoft Team, you can access and edit files stored in the Team channels
  • You can access Microsoft Teams from a web browser: https://teams.microsoft.com/ - (use your FNDC email /password)

OneDrive

  • OneDrive can be used to store files securely in one place and can be accessed from anywhere
  • You can access OneDrive from a web browser: https://fndc-my.sharepoint.com/ - (use your FNDC email /password)

Objective IQ

  • Objective is our Enterprise Content Management system which is used to save and access electronic records
  • You can access Objective IQ from a web browser: https://dms.fndc.govt.nz/ - (use your FNDC email /password)

Ci-Anywhere

  • Ci-Anywhere is a web-based application used for human resources tasks such as timesheet entry, leave requests, training requests and our e-Recruitment process
  • You can access Ci-Anywhere from a web browser: 
    https://cianywhere.fndc.govt.nz - (use your FNDC email /password)

Promapp

  • Promapp is a web-based application used to create, use, and share business processes
  • You can access Promapp from a web browser: https://au.promapp.com/fndc - (use your FNDC email /password)

Mariner 7

  • Mariner 7 is a web-based application used for performance management
  • You can access Mariner 7 from a web browser:  https://new.mariner7.com/ - (use your FNDC email /password)

PeopleSafe

  • PeopleSafe is a web-based application used for reporting health and safety issues
  • You can access PeopleSafe from a web browser:  https://my.peoplesafe.co.nz - (use your FNDC email /password)

Percipio

  • Percipio is a web-based application used for a wide variety of online training, including Microsoft 365
  • You can access Percipio from a web browser:  https://fndc.percipio.com/

ComplyWith

  • ComplyWith is a web-based application used for managing legal compliance
  • You can access ComplyWith from a web browser: ComplyWith - Doing things right - (use your FNDC email /password)

Password, account & connection problems

If you have forgotten your password or need to change your password, please visit https://aka.ms/sspr where you will be guided through a reset.

You will need to have registered additional ways to identify yourself, such an additional phone number, or added secuirty questions to use this service.  This is normally completed as part of your Microsoft Authenticator setup.

If you can’t access your account, Microsoft authenticator app, or have any other connection problems, please ask to speak to the ICT Service Desk via 0800 920 029

More online information resources

Our TK3 Intranet is also a web-based application so you don't need to log into Citrix to access it. Just use your FNDC email address and password when prompted. It is updated with the latest news, and you can also find links to our Service Desk Portal, plus all of our commonly used applications.

To lodge a support or service request, visit support.fndc.govt.nz

Last updated: 25 Apr 2024 1:55am