You will receive written notification of receipt of your application with a reference number. It will take 3-4 months to process your application. During this time, you will need to continue to pay your rates to avoid penalties. Visit How to pay your rates to find out what your options are.
Once we have processed your application, the rebate amount will be credited to your property rates account:
- we will let you know if your application has been successful, and the amount of your rebate
- we will let you know how much you have left to pay on your next property rates notice
- if your rates rebate has cleared your rates balance to 30 June and put you in credit, you may be eligible for a refund
- if you are currently paying by direct debit, we will recalculate your payments and let you know if there are any changes.