Customers must wear a mask, sign in and follow social distancing guidelines at Alert Level 2.All our customer facing sites including service centres, libraries, the Museum@TeAhu and i-SITES are open as of Thursday 9 September.
A rates rebate is a partial refund for people who pay rates to the council. Use this page to find out if you are eligible for a rebate and how to apply. You need to re-apply each year by the 30 June.
Contact us if you need help with the application process and information needed to support your application. You can also visit the Department of Internal Affairs: www.dia.govt.nz.
The Department of Internal Affairs has a calculator that will give you an estimate of your rebate entitlement.
Your rebate is calculated on the gross household income for the previous financial year and the amount of the rates you pay on your property. You must provide evidence of income and you must have lived in your property from the start of the rating year 1 July.
You will need the following supporting documents:
If you have previously received a rates rebate, you will receive a property rates rebate application form and guide in July/August with your property rates notice. Otherwise you can download your DIA Rates Rebate application 2021-2022. If you live in a retirement village and want a property rates rebate, you will need to complete this declaration.
You will receive written notification of receipt of your application with a reference number. It will take 3-4 months to process your application. During this time, you will need to continue to pay your rates to avoid penalties. Visit How to pay your rates to find out what your options are.
Once we have processed your application, the rebate amount will be credited to your property rates account:
The closing date for property rate rebates for the 2021-2022 financial year is 30 June 2022.
You must provide all requested information. Incomplete applications will be returned to you. We will outline what additional information is required.