Face masks are still required indoors at service centres, i-SITEs, libraries and the Museum @ Te Ahu from Thursday 14 April. My Vaccine Passes are no longer required to access any council service. We appreciate your patience with this evolving situation.See the link below for information about our reduced hours.
We know it can be hard to pay your rates sometimes. We want to help you manage this and will consider requests to lift penalties. This is called “remission” or credit.
You may be eligible for a credit of penalties if you meet the criteria below.
Complete a Penalty Remission Application Form(PDF, 168KB) using your rate account number, valuation number and the property location. These can be found on your rates invoice.
It will take approximately 20 working days to process your application.
We will write to let you know the outcome of your application, once it has been processed.