Face masks are still required indoors at service centres, i-SITEs, libraries and the Museum @ Te Ahu from Thursday 14 April. My Vaccine Passes are no longer required to access any council service. We appreciate your patience with this evolving situation.See the link below for information about our reduced hours.
Registering for online services is available for new customers and existing customers. Once you are registered and your account has been confirmed by our customer service team you can view details of your properties, see the status of applications, licences and make payments online.
To register for an online account, you will need to upload a few important documents. We have a handy form to help you find out what documents are required for the registration process below.
Application time: approximately 5 minutes
To verify who you are, we will need to confirm your identity.
If you are an existing customer, you most likely have correspondence from us, this will help find any services you have.
You can search our regulatory database for information on properties, consents, applications and licenses.
If you have any problems following the registration process, we have created a few short video guides outlining the steps, click the links below to view on YouTube.
Registration walk-through guide for individuals
Registration walk-through guide for companies, trusts and organisations